Delivery and returns for Quloobist Designs
At Quloobist, we are committed to ensuring your product arrives safely and efficiently. We also want you to be completely satisfied with your purchase. Here's everything you need to know about our delivery process and returns policy.
Our straightforward returns policy
We want you to love your Quloobist Designs furniture. If for any reason you're not entirely happy, here's how our returns policy works:
- Standard returns: We are happy to refund any item as long as it is unused and returned to us within 2 weeks of receipt in the original condition. Please ensure items are in their original condition and packaging.
- Faulty items: We aim to check items before delivery and ensure you are supplied with quality products. In the rare event that an item is faulty, we will either replace it or provide a full refund if a replacement is not possible. Please notify us of any faulty items within 3 days of purchase.
- Refund requests: All refund requests must be made in writing within 7 days of purchase and include your order confirmation. Please email details to info@quloobist.co.nz
- Refund processing: Refunds can take up to 1 to 3 weeks to process due to necessary account procedures. We appreciate your patience during this time.
For any questions regarding delivery or returns, please don't hesitate to contact us at info@quloobist.co.nz
Need to get in touch?
Our friendly team is here to help with any questions you may have about your order, delivery, or returns. Reach out to us – we’re always happy to assist!